Mandatory Packaging Requirements

• All products must be sealed before courier handover — no open or loose packaging accepted
• Use corrugated boxes or high-quality poly bags appropriate to product size and fragility
• Fragile items must be wrapped in bubble wrap or foam with sufficient padding on all sides
• The shipping label must be clearly visible, securely attached, and not obscured by tape or folds
• Each package must contain the seller invoice/packing slip inside the parcel
• Multiple items in one order must be packed together securely in one package where possible
• Packages must be tamper-evident — use security seals, branded tape, or tamper-proof bags
• Weight and dimensions must match the details declared at listing — discrepancies attract surcharges

Packaging Best Practices

• Use branded packaging where possible — it builds customer trust and brand recall
• Include a thank you card or product insert — small touches create loyal repeat customers
• For electronics, ensure all accessories are packed together in separate inner pouches
• Seal all openings with strong packing tape — minimum 2 rounds on all seams
• For liquids and beauty products, use leak-proof inner sealing before outer packaging
• For apparel, fold neatly and pack in poly bags before placing in the outer carton
• Add desiccant sachets for moisture-sensitive products during monsoon season

How Courier Pickup Works

• Once an order is confirmed and verified by KanjoosKart, a pickup request is automatically raised with the assigned courier partner
• Courier arrives at your registered warehouse address — typically within 1–2 business days of order confirmation
• You receive a pickup notification via email/SMS with the courier name and estimated pickup window
• Ensure the package is ready and correctly labelled before the courier arrives — missed pickups due to seller unavailability cause order delays
• You are responsible for handing over the correct product, correctly packed, exactly matching the order details
• A pickup receipt/acknowledgement will be provided by the courier — retain this as your proof of dispatch
• Once picked up, real-time tracking is activated for both you and the customer

Seller Shipping Obligations

• Dispatch SLA: All orders must be ready for pickup within 1–2 business days of confirmed order notification
• Warehouse address registered with KanjoosKart must be accurate and accessible during business hours (Mon–Sat, 10am–6pm)
• If unable to fulfil an order due to stock unavailability, notify KanjoosKart immediately — do not accept orders you cannot fulfil
• The product handed to the courier must exactly match the order — dispatching wrong items is treated as a seller violation, not an error
• Sellers must not use their own courier for KanjoosKart orders — only our designated courier partners are permitted
• For heavy or oversized items, inform KanjoosKart in advance so the correct courier vehicle is assigned

KanjoosKart has a strict buyer return policy — 24–72 hours, unboxing video mandatory, no pickup service, partial refunds only. These strict conditions protect sellers from frivolous claims. Where a genuine return is approved, the following process applies.

Return Process for Sellers

• KanjoosKart notifies you when a customer raises a return request — including the reason and any video/photo proof submitted by the buyer
• You have 48 hours to respond — provide your input or objection if you believe the return is invalid or fraudulent
• All return decisions are made by KanjoosKart after reviewing both sides — decisions are final and binding
• If return is approved, the customer ships back to your warehouse at their own cost
• Upon receipt and inspection, refund to buyer is processed and the equivalent is deducted from your seller wallet
• If the return is found to be buyer fraud, no deduction is made — your full payment is protected

Dispute Resolution Process

• If you disagree with a return decision, raise a formal dispute within 24 hours of the decision notification via your seller dashboard
• Disputes are reviewed by KanjoosKart's Seller Support team within 5 business days
• You may be asked to provide additional evidence — pickup acknowledgement, product photos, invoice, or communication records
• All dispute decisions by KanjoosKart are final and binding — no further escalation is available within the platform
• Repeated invalid disputes or abuse of the dispute system may result in a seller performance penalty

KanjoosKart is building a top 1% global marketplace. Every seller represents our brand. We expect all sellers to maintain the highest standards of professionalism, product quality, and customer experience — because your reputation and ours are one.

Product Listing Standards

• All listings must be accurate, complete, and non-misleading — title, description, images, and specs must match the actual product
• Use original, high-quality product images — no watermarks, no stock images that misrepresent the actual product
• Pricing must be fair and not artificially inflated — KanjoosKart monitors pricing and reserves the right to delist overpriced products
• Products must comply with all applicable Indian safety, quality, and labelling standards (BIS, FSSAI, etc. where applicable)
• Sellers must keep inventory updated — accepting orders for out-of-stock items is a policy violation

Performance Metrics (SLA)

• Order Acceptance Rate: Minimum 95% — do not accept orders you cannot fulfil
• Dispatch SLA: Ready for pickup within 1–2 business days of confirmed order
• Cancellation Rate: Must remain below 5% — high rates result in penalties and potential suspension
• Customer Rating: Maintain minimum 3.5/5 stars across your product portfolio
• Return Rate: High return rates due to product quality issues trigger mandatory review

Prohibited Products

• Counterfeit, pirated, or unauthorised branded goods
• Weapons, ammunition, explosives, or related accessories
• Narcotics, controlled substances, or illegal drugs
• Adult content or obscene material
• Items banned or restricted under Indian law or government notification
• Hazardous materials, chemicals, or flammable substances without proper certification
• Endangered wildlife products or items prohibited under CITES
• Prescription medicines without proper pharmacy licensing
• Products infringing on third-party intellectual property, patents, or trademarks

KanjoosKart collects and processes seller data in accordance with Indian data protection laws and our Privacy Policy. As a seller, you agree to the collection and use of your business and personal data as described below. We are committed to protecting your data with the same rigour we apply to customer data.

Data We Collect from Sellers

• Business information: company name, GST number, PAN, trade licence details
• Personal information: name, contact number, email, Aadhaar details
• Financial information: bank account details, transaction history, payout records
• Operational data: order history, product listings, performance metrics, warehouse address
• Communication records: support tickets, emails, and chat history with our team

How We Use Seller Data

• To operate, manage, and improve the KanjoosKart seller platform
• To process payments, withdrawals, and tax deductions accurately
• To verify seller identity and prevent fraud
• To communicate order notifications, policy updates, and performance reports
• To comply with legal obligations under Indian law (IT Act, GST, Income Tax)

Seller Data Rights

• Right to Access: Request a copy of all data we hold about your seller account
• Right to Rectification: Request correction of inaccurate business or personal data
• Right to Erasure: Request deletion of data after account closure (subject to legal retention requirements)
• Right to Portability: Request an export of your transaction and order history data